Your account
Identify the service, record or organisation concerned, relevant dates and what happened. Explain the outcome you seek and any steps already taken with the provider or responsible person.
Supporting material
Provide relevant correspondence and documents. Keep original evidence. Avoid unnecessary personal information about others; use the secure route for sensitive material when requested.
Fair handling
We may need to share the substance of the complaint with the person or organisation concerned so they can respond. Explain any particular confidentiality concern.
After submission
A receipt provides your reference. Acknowledgement is issued within five working days. The next communication explains whether the matter falls within EUBF’s remit and what will happen next.
Information to provide
| Field | Help |
|---|---|
| Full name | Required |
| Email address | Required |
| Subject | Required |
| Record or application reference | Optional |
| Relevant dates | Required |
| Your account of the matter | Required |
| Steps already taken | Required |
| Outcome you seek | Required |
| Specific confidentiality concerns | Optional |
| Supporting documents | Optional · Use PDF, JPG or PNG, up to 10 MB per file and 30 MB in total. |
I confirm that the information is accurate and that I am authorised to submit it.
Submit